Frequently Asked Questions

Contact Us(347) 286-8882

Booking Online

How will I know what time to choose?

Appointment times are Monday through Sunday, from 8:00am to 6:00pm and we will be in touch in less than 1 hour (during business hours) to confirm if this date and time works.

How easy is it to Book Online?

It really takes no more than 60 seconds. Simply fill out the booking formhere and we’ll be in touch to confirm your date and time in less than 1 hour (within business time). You can choose to pay with cash or you can checkout and pay instantly with a credit card.

Are there cancellation fees?

There will not be a cancellation fee if you cancel 24 hours before your appointment. If you cancel within 24 hours of your appointment, we'll charge a $80 cancellation fee. Since we reserve this spot especially for you, the fee will be used to pay our cleaners that would otherwise be cleaning for another customer.

Cleaning Supplies

Do you do Green Cleaning?

We have teams that do 100% green cleaning. Simply request it and we’ll assign a green-cleaning team at no additional charge.

Who provides the Supplies?

We bring all our own supplies. If there are supplies that you would prefer us to use (for wood floors for example) feel free to let us know and we can use any supplies you leave out for us.

Pricing Structure

What forms of payment do you accept?

We currently accept credit/debit cards and cash. Book online within 60 seconds by clickinghere. Our online payments are handled by stripe, and are processed though a fully secure 256 bit SSL protocol. In addition, we have a full extended validation SSL security as well. Booking through Synergy Maids is safe and secure and we guarantee this. Any unauthorized charges that are made to your card as a result of doing business with us will be fully refunded.

What does it cost to clean my home?

We operate on a flat rate basis given the number of bedrooms, and we also offer hourly services. For most standard sized home cleanings, please see our price rateshere.

Recurring Service

Do I have to contact you each time?

After you set up recurring service, we’ll be there like clockwork on the date and time you choose. We will send a reminder email the day before so you will be expecting us.

How do I sign up for recurring services?

Simply select the frequency of cleaning on our booking form, and we will set everything up from there.

The Day of Service

Tell us more about your Move in/Move Out Cleanings?

Our move out cleanings are designed to prepare a home for a new tenant. It’s a deeper cleaning that includes cleaning inside cabinets and drawers, fixtures, inside the fridge, all baseboards, etc. We charge an extra $20 per room and an extra $20 per bathroom for this. You will find that an additional cost for move-in / move-out cleaning is standard across the industry.

How long will my cleaning take?

We usually estimate 1 hour per bedroom, but we do not specify a length of cleaning. We clean until we are finished for a standard home and within reason. For special cases like hoarders, or extremely large homes, we may adjust the estimate and price for fairness.

Do I have to be home for the cleaning?

No, just leave us a key to gain entry and we will take it from there. You can leave a key under the mat, in the mailbox, at the front-desk…what ever is most convenient for you.

How many folks do you send?

We send a maid to every cleaning. Sometimes, we send teams of two or three depending on the size of the job or condition of the apartment.

What's your days and times of operation?

We work Monday through Saturday, and start our first job at 8:00 am and start the last job at 6:00 pm.

If a high tech company offered cleaning services

We’re changing the image of cleaning companies by offering a convenient, Organic, and Fair Labor Service that gives remarkable cleaning delivered by a fully seamless online experience.