Frequently Asked Questions

Appointment times are Monday through Saturday, from 8:00am to 6:00pm. After you book, we'll confirm your date and time same-day during business hours.

It really takes no more than 60 seconds. Simply fill out the booking form and we'll confirm your date and time same-day. Pay securely online with any major credit or debit card via Stripe.

There are no contracts or admin fees. You can reschedule or cancel through your online account at any time. Cancellations with at least 24 hours notice are free. Late cancellations (under 24 hours) are subject to a $50 fee to cover our team's reserved time.

We sure do! All of our teams use products that are environment-safe and green-safe. Simply request it when booking.

We bring all our own supplies. If there are supplies that you would prefer us to use (for wood floors for example) feel free to let us know and we can use any supplies you leave out for us.

We accept all major credit and debit cards. Payments are processed securely through Stripe using industry-leading 256-bit SSL encryption. We never store your card details on our servers, and all personal information is kept strictly confidential.

We operate on a flat rate basis given the number of bedrooms, and we also offer hourly services. For most standard sized home cleanings, please see our price rates on the Pricing & Services page.

None. We never charge admin fees, lock you into contracts, or add surprise costs. The flat rate you see at booking is exactly what you pay. You can reschedule or cancel at any time through your online account with no penalties.

Yes. When you set up recurring service, we assign the same dedicated team to your home. They learn your layout, your preferences, and your standards — so every clean gets better. You can request your team by name.

After you set up recurring service, we'll be there like clockwork on the date and time you choose. We will send a reminder email the day before so you will be expecting us.

Simply select the frequency of cleaning on our booking form, and we will set everything up from there.

Our move out cleanings are designed to prepare a home for a new tenant. It's a deeper cleaning that includes cleaning inside cabinets and drawers, fixtures, inside the fridge, all baseboards, etc. We charge an extra $20 per room and an extra $20 per bathroom for this. You will find that an additional cost for move-in / move-out cleaning is standard across the industry.

We usually estimate 1 hour per bedroom, but we do not specify a length of cleaning. We clean until we are finished for a standard home and within reason. For special cases like hoarders, or extremely large homes, we may adjust the estimate and price for fairness.

No, just leave us a key to gain entry and we will take it from there. You can leave a key under the mat, in the mailbox, at the front-desk — whatever is most convenient for you.

We send a maid to every cleaning. Sometimes, we send teams of two or three depending on the size of the job or condition of the apartment.

We work Monday through Saturday, 8:00 AM to 6:00 PM. Our customer support team responds to emails and calls 7 days a week.

Every Synergy Maids cleaner is a full-time W-2 employee — not a gig worker or independent contractor. This means they receive paid training, competitive wages, and benefits. Because they work for us directly, we can guarantee consistency, accountability, and quality on every visit.

Yes. Synergy Maids carries full bonding and liability insurance in New York City. We can provide Certificates of Insurance for co-op and condo buildings on request. You're fully protected on every visit.

All payments are processed through Stripe using 256-bit SSL encryption — the same security standard used by major banks. We never store your credit card details on our servers. All personal information, including your address and access instructions, is kept strictly confidential and only shared with your assigned cleaning team.

We respond to emails and calls lightning-fast, with phone wait times typically under a minute. We respond 7 days a week during business hours. Booking confirmations are sent same-day.

We stand behind every clean with a 100% satisfaction guarantee. If something isn't right, contact us within 24 hours and we'll send a team back to re-clean the area at no charge. No forms to fill out, no fine print, no hassle.

Yes. Every client is invited to rate their clean afterward. We track ratings closely and use feedback to maintain our standards. Cleaners who consistently receive top marks are recognized, and any issues are addressed immediately. This is how we maintain consistently high standards across every clean.